Shipping & Returns
What are La Roche-Posay’s shipping methods?
La Roche-Posay ships via UPS to US addresses only. We cannot accept international shipping/billing addresses.
Orders shipping to Alaska, Hawaii, Puerto Rico or a U.S. Territory must ship via 2nd Day Air. La Roche-Posay does not ship to Guam.
At this time, La Roche-Posay does not ship to APO/FPO, P.O. Boxes. La Roche-Posay is not able to ship to P.O. Boxes within a U.S. Territory.
Orders containing Hazardous Materials ship via UPS Ground and cannot ship to APO/FPO or P.O. boxes. The following La Roche-Posay product(s) contain Hazardous Materials: Anthelios 60 Ultra Light Sunscreen Lotion Spray, Anthelios 60 Ultra Light Sunscreen Fluid, Anthelios 60 Ultra Light Sunscreen Fluid Sample, Toleriane Waterproof Mascara, Effaclar Toner, Effaclar Serum, Thermal Spring Water (150g), Serozinc.
What are La Roche-Posay’s shipping rates?
Standard Shipping Charges - UPS Ground
- Orders under $50 = $6.00 shipping charge
- Orders between $50 and $150 = $7.00 shipping charge
- Orders over $150 = $8.00 shipping charge
UPS Next Day, 2nd Day Shipping
- Next Day Air is a $25.00 flat rate (contiguous US), regardless of $ amount of order (1-2 business days)
- 2nd Day Air is a $15.00 flat rate, regardless of $ amount of order (2-3 business days)
How can I receive free shipping on orders $45+?
Sign up for our Preferred Rewards program here to receive free shipping on orders $45+ when you are signed into your account.
Order 3 or more times in a calendar year to earn free shipping on orders $35+.
How long does it take for orders to process?
Allow up to 48 hours processing time before your order is shipped. Orders received M-F are processed same day or by the end of next business day. Orders received on Saturday & Sunday are processed by Monday or by close of business day Tuesday.
Orders must be placed by 11AM (EST) in order to be processed on the same business day and to guarantee Next Day delivery.
How do I return or exchange an order?
If for some reason you’re not happy with your order, you can return it in its original packaging with a receipt within 30 days and receive a full refund. Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Orders are limited to 1 complimentary return label per order. We cannot process exchanges at this time.
- To initiate your return, please visit the Order section of My Account and select ‘Start Return’ next to the order you wish to return.
- If you do not have an Account, please enter your Order Number, Email Address, and Zip Code (billing or shipping) associated with the order you wish to return HERE.
- Print your return label, pack the item(s) to be returned, along with the Return Form attached to the bottom of your invoice, in the original package if possible.
Refunds will be issued within 30 days in the form of credit to the credit card that was used in the original purchase.
Items purchased in any location other than www.laroche-posay.us must be returned to their original point of purchase.