Shipping & Returns
What are La Roche-Posay’s shipping methods?
La Roche-Posay ships via UPS to US addresses only. We cannot accept international shipping/billing addresses.
Orders shipping to Alaska, Hawaii, Puerto Rico or a U.S. Territory must ship via 2nd Day Air. La Roche-Posay does not ship to Guam.
At this time, La Roche-Posay does not ship to APO/FPO, P.O. Boxes. La Roche-Posay is not able to ship to P.O. Boxes within a U.S. Territory.
Orders containing Hazardous Materials ship via UPS Ground and cannot ship to APO/FPO or P.O. boxes. The following La Roche-Posay product(s) contain Hazardous Materials: Anthelios 60 Ultra Light Sunscreen Lotion Spray, Anthelios 60 Ultra Light Sunscreen Fluid, Anthelios 60 Ultra Light Sunscreen Fluid Sample, Toleriane Waterproof Mascara, Effaclar Toner, Effaclar Serum, Thermal Spring Water (150g), Serozinc.
What are La Roche-Posay’s shipping rates?
Standard Shipping Charges - UPS Ground
- Orders under $50 = $6.00 shipping charge
- Orders between $50 and $150 = $7.00 shipping charge
- Orders over $150 = $8.00 shipping charge
UPS Next Day, 2nd Day Shipping
- Next Day Air is a $25.00 flat rate (contiguous US), regardless of $ amount of order (1-2 business days)
- 2nd Day Air is a $15.00 flat rate, regardless of $ amount of order (2-3 business days)
How can I receive free shipping on orders $45+?
Sign up for our Preferred Rewards program here to receive free shipping on orders $45+ when you are signed into your account.
Order 3 or more times in a calendar year to earn free shipping on orders $35+.
How long does it take for orders to process?
Allow up to 48 hours processing time before your order is shipped. Orders received M-F are processed same day or by the end of next business day. Orders received on Saturday & Sunday are processed by Monday or by close of business day Tuesday.
Orders must be placed by 11AM (EST) in order to be processed on the same business day and to guarantee Next Day delivery.
How do I return or exchange an order?
To return an item(s), please call 1-800-560-1803 and our customer service representatives will help process your return for orders within 30 days of purchase date
When you return your purchase to Laroche-posay.us.com within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). We ask that you allow up to 30 days for the credit process once your return has been received.
Items received more than 30 days after purchase date may not be returned.
Only items purchased on Laroche-posay.us.com can be returned to Laroche-posay.us.com. Items purchased from another retailer or elsewhere must be returned to their original point of purchase.