Shipping & Returns
La Roche-Posay ships via UPS to US addresses only. We cannot accept international shipping/billing addresses.
Orders shipping to Alaska, Hawaii, Puerto Rico or a U.S. Territory must ship via 2nd Day Air. La Roche-Posay does not ship to Guam.
At this time, La Roche-Posay does not ship to APO/FPO, P.O. Boxes. La Roche-Posay is not able to ship to P.O. Boxes within a U.S. Territory.
Orders containing Hazardous Materials ship via UPS Ground and cannot ship to APO/FPO or P.O. boxes. The following La Roche-Posay product(s) contain Hazardous Materials: Anthelios 60 Ultra Light Sunscreen Lotion Spray, Anthelios 60 Ultra Light Sunscreen Fluid, Anthelios 60 Ultra Light Sunscreen Fluid Sample, Toleriane Waterproof Mascara, Effaclar Toner, Effaclar Serum, Thermal Spring Water (150g), Serozinc.
Standard Shipping Charges
- UPS Ground is a $8.00 flat rate, regardless of $ amount of order (3-5 business days)
UPS Next Day, 2nd Day Shipping
- Next Day Air is a $25.00 flat rate (contiguous US), regardless of $ amount of order (1-2 business days)
- 2nd Day Air is a $15.00 flat rate, regardless of $ amount of order (2-3 business days)
Sign up for our Preferred Rewards program here to receive free shipping on orders $45+ when you are signed into your account.
Order 3 or more times in a calendar year to earn free shipping on orders $35+.
Allow up to 48 hours processing time before your order is shipped. Orders received M-F are processed same day or by the end of next business day. Orders received on Saturday & Sunday are processed by Monday or by close of business day Tuesday.
Orders must be placed by 11AM (EST) in order to be processed on the same business day and to guarantee Next Day delivery.
Return Policy
If you are not completely satisfied with your order, we accept returns of any La Roche-Posay purchase within 30 days of the transaction. Simply click here to initiate a return and generate a complimentary pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any return. Please call our customer care team at 1-800-560-1803 for any inquiries.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. Order credit will be issued to the original payment method and you will be notified by email.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
If you purchase La Roche-Posay products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any La Roche-Posay products, please call us at 1-800-560-1803; it would be our pleasure to assist you.
Monday – Friday, 9:00 AM - 7:00 PM EST
Self-Service Cancel
Once you submit your order on La Roche-Posay, you can cancel your order within 30 minutes by visiting your account's order history section. For orders that are past the cancellation window, you can find additional details on how to return by visiting shipping and returns at La Roche-Posay. If you have any questions or concerns, please contact us with your name and order number, and a customer care representative will respond to you as soon as possible.
