How can I track my order?
To track your order, please fill out the information requested . The tracking number can be found in your shipping confirmation email or it can also be accessed via the Order History section for La Roche-Posay registered members. If you have questions about your order, please call us at 1-800-560-1803 or email us and we will be happy to assist you.
Where can I buy La Roche-Posay products?
Please find our list of authorized dealers HERE.
How can I unsubscribe from email/stop getting emails?
Log in to your La Roche-Posay membership HERE and click on the ‘My Account’ link. If you are opted in to receive email, the email opt-in box will be checked. Simply uncheck that box and click the ‘Save Changes’ button and you will be unsubscribed from email.
I can’t remember my password, how can I get it?
If you know your email, simply click HERE to receive an email to reset your password.
How can I update my billing address?
If you are a consumer, log in to your La Roche-Posay account profile HERE and click on the ‘Address Book’ link. The billing address on file will populate the form on this page. Make any changes necessary and click on the ‘Save Changes’ button and your new information will be saved.
What are La Roche-Posay’s shipping methods?
La Roche-Posay ships via UPS to US addresses only. We cannot accept international shipping/billing addresses.
Orders shipping to Alaska, Hawaii, Puerto Rico or a U.S. Territory must ship via 2nd Day Air. La Roche-Posay does not ship to Guam.
At this time, La Roche-Posay does not ship to APO/FPO, P.O. Boxes. La Roche-Posay is not able to ship to P.O. Boxes within a U.S. Territory.
Orders containing Hazardous Materials ship via UPS Ground and cannot ship to APO/FPO or P.O. boxes. The following La Roche-Posay product(s) contain Hazardous Materials: Anthelios 60 Ultra Light Sunscreen Lotion Spray, Anthelios 60 Ultra Light Sunscreen Fluid, Anthelios 60 Ultra Light Sunscreen Fluid Sample, Toleriane Waterproof Mascara, Effaclar Toner, Effaclar Serum, Thermal Spring Water (150g), Serozinc.
What are La Roche-Posay’s shipping rates?
Standard Shipping Charges - UPS Ground
- Orders under $50 = $6.00 shipping charge
- Orders between $50 and $150 = $7.00 shipping charge
- Orders over $150 = $8.00 shipping charge
UPS Next Day, 2nd Day Shipping
- Next Day Air is a $25.00 flat rate (contiguous US), regardless of $ amount of order (1-2 business days)
- 2nd Day Air is a $15.00 flat rate, regardless of $ amount of order (2-3 business days)
How long does it take for orders to process?
Allow up to 48 hours processing time before your order is shipped. Orders received M-F are processed same day or by the end of next business day. Orders received on Saturday & Sunday are processed by Monday or by close of business day Tuesday.
Orders must be placed by 11AM (EST) in order to be processed on the same business day and to guarantee Next Day delivery.
HOLIDAY SHIPPING DEADLINES
We recommend placing your order by the shipping deadlines below to receive it by 12/24.GROUND: Place your order by 5pm EST on 12/15 to receive it by 12/24
2nd DAY AIR: Place your order by 5pm EST on 12/20 receive it by 12/24
NEXT DAY: Place your order by 5pm EST on 12/21 to receive it by 12/24
How do I return or exchange an order?
If for some reason you’re not happy with your order, you can return it in its original packaging with a receipt within 30 days and receive a full refund. Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Orders are limited to 1 complimentary return label per order. We cannot process exchanges at this time.
- To initiate your return, please visit the Order section of My Account and select ‘Start Return’ next to the order you wish to return.
- If you do not have an Account, please enter your Order Number, Email Address, and Zip Code (billing or shipping) associated with the order you wish to return HERE.
- Print your return label, pack the item(s) to be returned, along with the Return Form attached to the bottom of your invoice, in the original package if possible.
Refunds will be issued within 30 days in the form of credit to the credit card that was used in the original purchase.
Items purchased in any location other than www.laroche-posay.us must be returned to their original point of purchase.
Can I use a foreign credit card?
Laroche-posay.us ships via UPS to US addresses only. We do not accept international credit cards or international shipping and billing addresses. We apologize for the inconvenience.
How is sales tax charged?
All orders shipped from laroche-posay.us will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.
When will I get an order confirmation number?
You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.