FAQs
To track your order, please fill out the information requested . The tracking number can be found in your shipping confirmation email or it can also be accessed via the Order History section for La Roche-Posay registered members. If you have questions about your order, please call us at 1-800-560-1803 or email us and we will be happy to assist you.
Please find our list of authorized dealers HERE.
Log in to your La Roche-Posay membership HERE and click on the ‘My Account’ link. If you are opted in to receive email, the email opt-in box will be checked. Simply uncheck that box and click the ‘Save Changes’ button and you will be unsubscribed from email.
If you know your email, simply click HERE to receive an email to reset your password.
If you are a consumer, log in to your La Roche-Posay account profile HERE and click on the ‘Address Book’ link. The billing address on file will populate the form on this page. Make any changes necessary and click on the ‘Save Changes’ button and your new information will be saved.
La Roche-Posay ships via UPS to US addresses only. We cannot accept international shipping/billing addresses.
Orders shipping to Alaska, Hawaii, Puerto Rico or a U.S. Territory must ship via 2nd Day Air. La Roche-Posay does not ship to Guam.
At this time, La Roche-Posay does not ship to APO/FPO, P.O. Boxes. La Roche-Posay is not able to ship to P.O. Boxes within a U.S. Territory.
Orders containing Hazardous Materials ship via UPS Ground and cannot ship to APO/FPO or P.O. boxes. The following La Roche-Posay product(s) contain Hazardous Materials: Anthelios 60 Ultra Light Sunscreen Lotion Spray, Anthelios 60 Ultra Light Sunscreen Fluid, Anthelios 60 Ultra Light Sunscreen Fluid Sample, Toleriane Waterproof Mascara, Effaclar Toner, Effaclar Serum, Thermal Spring Water (150g), Serozinc.
Standard Shipping Charges
- UPS Ground is a $8.00 flat rate, regardless of $ amount of order (3-5 business days)
UPS Next Day, 2nd Day Shipping
- Next Day Air is a $25.00 flat rate (contiguous US), regardless of $ amount of order (1-2 business days)
- 2nd Day Air is a $15.00 flat rate, regardless of $ amount of order (2-3 business days)
Allow up to 48 hours processing time before your order is shipped. Orders received M-F are processed same day or by the end of next business day. Orders received on Saturday & Sunday are processed by Monday or by close of business day Tuesday.
Orders must be placed by 11AM (EST) in order to be processed on the same business day and to guarantee Next Day delivery.
Orders submitted on our website process and ship very quickly. Regrettably, we cannot modify orders. There is a very short window for order cancellations. This can be done in your account’s order status or by contacting us immediately after placing your order. For orders that are past the cancellation window, you can find additional details on how to return by visiting our shipping and returns page.
Return Policy
If you are not completely satisfied with your order, we accept returns of any La Roche-Posay purchase within 30 days of the transaction. Simply click here to initiate a return and generate a complimentary pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any return. Please call our customer care team at 1-800-560-1803 for any inquiries.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. Order credit will be issued to the original payment method and you will be notified by email.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
If you purchase La Roche-Posay products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any La Roche-Posay products, please call us at 1-800-560-1803; it would be our pleasure to assist you.
Monday – Friday, 9:00 AM - 7:00 PM EST
Self-Service Cancel
Once you submit your order on La Roche-Posay, you can cancel your order within 30 minutes by visiting your account's order history section. For orders that are past the cancellation window, you can find additional details on how to return by visiting shipping and returns at La Roche-Posay. If you have any questions or concerns, please contact us with your name and order number, and a customer care representative will respond to you as soon as possible.
We currently accept all major US credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders, or international forms of payment including non-US credit cards.
All orders shipped from laroche-posay.us will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.
You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.
