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Customer Service

Call Toll-Free: 1-800-560-1803 Hours of Operation: 9am-5pm, EST

Physicians with a specific question or who prefer to order over the phone, please call 1-888-577-5226.

Order Processing Time

Please allow up to 48 hours processing time before order is shipped. Orders received Monday through Friday are processed same day or by the end of next business day. Orders received on Saturday and Sunday are processed by Monday or by close of business day Tuesday.

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La Roche-Posay ships via UPS to US addresses only. We cannot accept international shipping or billing addresses (including Canada). Orders shipping to Alaska, Hawaii, Puerto Rico or a U.S. Territory must be shipped via Worldship 2nd Day Air. Orders shipping to APO/FPO & P.O. boxes will ship FedEx Smartpost Ground. Orders containing Hazardous Materials ship via UPS Ground.

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30 Day Return Policy

If you are dissatisfied with your purchase, La Roche-Posay will accept returns within 30 days of invoice date. Return must be in original packaging with receipt.

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