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Customer Service

Call Toll-Free: 1-800-560-1803
Hours of Operation:
Mon-Thu 9am-5pm, EST
Friday 9am-3pm EST

Physicians with a specific question or who prefer to order over the phone, please call 1-888-577-5226.


Order Processing Time

Please allow up to 48 hours processing time before order is shipped. Orders received Monday through Friday are processed same day or by the end of next business day. Orders received on Saturday and Sunday are processed by Monday or by close of business day Tuesday.

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Shipping

La Roche-Posay ships via UPS to US addresses only. We cannot accept international shipping/ billing addresses. Orders shipping to Alaska, Hawaii, Puerto Rico or a U.S. Territory must ship via Worldship. Orders shipping to APO/FPO & P.O. boxes must ship FedEx Smartpost Ground. La Roche-Posay is not able to ship to PO Boxes within a U.S. Territory. Orders containing Hazardous Materials ship via UPS Ground and cannot ship to Hawaii, Alaska, APO/FPO or P.O. boxes.

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30 Day Return Policy

If you are dissatisfied with your purchase, La Roche-Posay will accept returns within 30 days of invoice date. Return must be in original packaging with receipt. Customers are responsible for return shipping fees.

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