Auto-Replenishment

Auto-Replenishment Service

La Roche-Posay auto-replenishment is a convenient way for you to get the products you want delivered to you on a regular schedule. You always have complete control over your deliveries and will receive pre-shipment emails before orders are placed. There is never an obligation to continue. You can change your delivery frequency and quantity in the My auto-replenishment section of our site. You can also cancel any La Roche-Posay auto-replenishment orders if you no longer wish to receive them. Changes to orders can be made anytime within 24 hours of the scheduled order shipment date.

Signing up for La Roche-Posay auto-replenishment is easy. Simply select the auto-replenishment option and the frequency you want to have products delivered. Then check out as you normally would. You will receive a separate email showing any La Roche-Posay auto-replenishment products and their delivery schedules.

Auto-Replenishment Cancellations

You can cancel La Roche-Posay auto-replenishment orders or individual items at any time. To cancel an order simply go to the My Next Order tab in My Auto-Replenishment and click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item you will have the option to remove it from the order or to cancel all future deliveries for that item. To cancel all future deliveries for an individual item simply go to the My Subscriptions tab in My Auto-Replenishment and click the "Cancel" link under the quantity for that item and confirm.

Auto-Replenishment Charges

Orders will only be billed to the credit card or deducted from the debit card for that order on the day the order is shipped. You can cancel any order up to 24 hours before the next order date.

Auto-Replenishment Delivery

Any items scheduled for delivery will be placed for shipment on the next order date. Once your La Roche-Posay auto-replenishment order is placed for shipment it will usually ship within 24 hours. All La Roche-Posay auto-replenishment orders ship by standard shipping. You can view and modify the next order date for an individual item on the My Subscriptions tab in My Auto-Replenishment.

If you need to skip a delivery, simply go to My Auto Replenishment. You will see your next scheduled order on the My Next Order tab. Click the "Skip" link near the next order date to skip an order. The next delivery will be shipped according to your next order date. You can also go the My Subscriptions tab in My Auto Replenishment and change the next order date for any individual item.

Difference in Auto-Replenishment

The My Next Order tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for La Roche-Posay auto-replenishment if the items have the same delivery date and shipping address.

The My Subscriptions tab shows individual La Roche-Posay auto-replenishment items and the details for that individual item including next order date, delivery frequency, quantity and shipping address.

Individual La Roche-Posay auto-replenishment name items can all have different account information or you can make the account information the same for each item.

Auto-Replenishment Shipping Address

You can change your shipping address for La Roche-Posay auto-replenishment orders or individual items.

To change the shipping address for an order simply go to the My Next Order tab in My Auto-Replenishment and you will see the shipping address for that order on the bottom. Click the "Change" link to change the shipping address.

To change the shipping address for an individual item simply go to the My Subscriptions tab in My Auto-Replenishment and click the "More changes" link under the next order date for any item. You will see the shipping address for that item. Click the "Change" link to change the shipping address.